Privacy Policy
Effective Date: February 28, 2025
Orbion GmbH ("Orbion," "we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our predictive platform, Orbion, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Platform"). Please read this Privacy Policy carefully.
Information We Collect
Personal Information
We may collect personal information such as:
Name, email address, job title, and organization details when you register or subscribe to our services.
Billing information necessary for payment purposes.
Communications and any information you provide directly to us.
Usage Data
We automatically collect certain information when you access or use the Platform, such as IP address, browser type, access times, pages viewed, and referring URL.
Analytics and CRM
We use the following third-party services for analytics and user engagement tracking:
Google Analytics
Google Analytics collects usage data such as page views, session duration, navigation paths, user demographics, device and browser information, and geographic location (country/region level). This information helps us analyze website traffic patterns and optimize user experience.
Loops CRM
Loops CRM manages user relationships and engagement metrics. Data stored includes email address, first name, last name, internal user ID, source ("WebApp"), number of proteins analyzed, subscription status, and user group (e.g., "RegisteredUser"). This enables us to track user engagement, manage communications, and improve our Platform.
PostHog Analytics
PostHog tracks user behavior and product analytics, including authentication events (user signup, login, logout), page views, navigation, feature usage (protein analysis requests, downloads, interface interactions), user ID, email address, full name, last seen timestamp, and session data. This helps us understand user behavior and identify areas for improvement.
How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Platform and services.
Improve, personalize, and expand our Platform.
Understand and analyze usage trends.
Communicate with you about updates, promotional materials, and other information related to Orbion.
Manage billing, payments, and account services.
Comply with legal obligations and regulatory requirements.
Sharing of Your Information
We may share information we have collected about you in certain situations, including:
With third-party vendors, service providers, or agents who perform services for us, including data hosting and storage providers such as Google Cloud.
In response to legal processes or regulatory requests.
If required to enforce our terms, protect our rights, or ensure the safety of users.
Security of Your Information
We use industry-standard security measures to protect your personal information, but please note no method of electronic transmission or storage is completely secure.
Third-party Services
We use third-party services such as Google Analytics, Google Cloud, Loops CRM, and PostHog Analytics. For further information, refer to their privacy policies:
Google's Privacy Policy: https://policies.google.com/privacy
Loop's Privacy Policy: https://loops.so/privacy
PostHog's Privacy Policy: https://posthog.com/privacy
Your Privacy Rights
Under applicable law, you may have rights to:
Access, correct, or delete your personal data.
Object to or restrict processing of your data.
Withdraw consent previously given.
Request data portability.
Please contact us at legal@orbion.life to exercise any of these rights.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
International Data Transfers
Your information may be transferred to, processed, and maintained on computers located outside your jurisdiction, where data protection laws may differ. We will take necessary measures to ensure compliance with applicable data protection standards.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any updates will be effective immediately upon posting to the Platform, and we will notify users of significant changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
Orbion GmbH
Corinthstraße 38, 10245
Berlin, Germany
legal@orbion.life
